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Important Information on Data Protection
As of July 2026
For us, Doetsch Grether AG, the protection and security of your personal data, as well as compliance with data protection regulations, are of the utmost importance. Below, we provide information about what data is collected when you use our website and how we use it. We treat personal data as strictly confidential and do not share or sell it to third parties. In close cooperation with our hosting provider, we strive to protect our databases from unauthorized access, loss, misuse, or falsification.
In this Privacy Policy, we explain what personal data we process in connection with our operations and activities—including our website—and how we handle it.
General Information
Doetsch Grether’s offerings are geared toward Switzerland. Likewise, our websites are intended for individuals in Switzerland. Individuals residing abroad may visit our websites but are not our target audience. We are subject to Swiss data protection law, in particular the Federal Act on Data Protection (hereinafter “FADP”).
For certain activities, the General Terms and Conditions (GTC), specific terms of use or participation, or other legal documents may also apply. Personal data is information that can be used to identify you. We collect, process, and use your personal data as described in this Privacy Policy and in compliance with legal data protection requirements. When you simply visit our website—that is, when you do not contact us by email or phone—we collect only the personal data that your browser transmits to our server.
Server Log Files
When your browser connects to our websites, data is exchanged between your browser and our web host. This information is strictly necessary for establishing the IP connection, does not allow any conclusions to be drawn about your identity, and is not analyzed by us. Our website host is legally required to retain this information (log files) for six months. After this period expires, it is deleted.
Purpose of the Collection, Processing, and Use of Personal Data
The primary purpose of this and other websites is to provide information about our company, our products, and our services. When you visit one of our websites—https://www.doetschgrether.ch/de, https://vitahealthcare.ch/de, https://www.tigerbalm.ch/de/online-bestellen, https://www.sulgan.ch/de, https://www.pernaton.ch/de, https://www.omega-life.ch/de, https://www.neo-angin.ch/de, https://www.mum-deo.ch/de, https://www.diasporal.ch/de, https://www.liberol.ch/de, https://www.grethers.ch/de, https://www.ceylor.ch/de, https://www.bi-oil.com/de, https://www.basica.com/de, we collect the following data, which is technically necessary for us to display these websites to you and to ensure their stability and security:
- Date and time of your visit to our
website- The files accessed (text, graphics, photos, videos, etc.)
- The HTTP status of the request (file found, file not found)
- The browser you are using, the browser version, and the browser settings -
The operating system you are using and its version -
The amount of data transferred -
The requesting IP address
Our product websites include backlinks to the online stores of our product customers or distribution partners. We do not record any purchase information and refer you to the privacy policies of the respective product stores.
The legal basis for processing your personal data is our legitimate interest. Our legitimate interest is to ensure the proper functioning of our website and, in this context, of course, to respond to your inquiries. Your data will not be disclosed to third parties unless we are legally obligated to do so (e.g., in response to a request from a government agency or court) or you have given us your consent to do so. We use your data only for the purpose for which you provided it to us.
Your data will be deleted as soon as it is no longer necessary to fulfill the purpose for which it was collected (after the end of your visit to our website or upon processing your inquiry via email, mail, or phone) and provided that no statutory retention requirements prevent its deletion.
Cookies
We use cookies to make our websites more user-friendly. Cookies are pieces of data that the website you visit—or its server—stores on your computer via your browser, for example, to recognize your device later. When you visit our website, a consent banner will ask for your consent to the use of cookies that are not technically necessary (in particular, statistical and marketing cookies). You can adjust or withdraw your consent at any time via the cookie settings. Without your consent, no statistics or marketing cookies will be set, and no corresponding data (including your IP address) will be transmitted to third parties such as Google for these purposes. In principle, this website can also be used without accepting cookies; however, certain features may then be limited.
On our websites and mobile applications, we use session cookies as well as temporary and permanent cookies. So-called session cookies are automatically deleted from your computer or mobile device at the end of a browser session. Temporary or permanent cookies remain stored on your computer or mobile device for an extended period or indefinitely after the end of a browser session and enable, among other things, you to be recognized during a future visit to our websites and your preferred settings to be applied.
Most web browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a notification always appears when you receive a new cookie. On the following pages, you’ll find instructions on how to configure cookie settings for the most common browsers:
Disabling cookies may prevent you from using all the features of our websites.
You can view and delete the cookies stored on your computer, as well as control and prevent the setting of cookies through your web browser’s settings. For more information, please contact the browser manufacturer or consult your web browser’s help section.
Automated Decision-Making or Profiling
We do not use automated decision-making as defined by Swiss data protection legislation. Should we use this in individual cases in the future, we will inform you separately, provided this is required by law.
Contact Form
If you provide your contact information on the website (e.g., name, address, email address, phone number), we will use this information, among other things, to contact you by phone, email, or regular mail, as well as for the identifiable and specified purposes. When you submit the form, your IP address as well as the date and time of submission will also be stored. This information is used to prevent misuse of our contact form.
Newsletter Subscription
Doetsch Grether processes the personal data you provide to us in connection with a newsletter subscription for the marketing purposes specified on the relevant website. As part of the registration process, we will obtain your consent to send newsletters to the address you provide. The only required information is the email address to which the newsletter is to be sent.
If you have purchased products or services through our website and provided your email address in the process, we may subsequently use this address to send you newsletters. In such cases, the newsletter will contain only direct marketing for our own similar goods or services. Your data will be stored until you unsubscribe from the newsletter, and analytical evaluations will be conducted (including through pixel tracking). For this purpose, we analyze, for example, which newsletters you open or which links you click within them, and this information is linked to stored data and information, such as your interests and preferences. If you do not want your data to be processed as described, you should unsubscribe from the newsletter. A link to unsubscribe is included in every newsletter email. You can also contact us at the address provided below.
With the service provider Mailchimp, data may be transferred to the U.S. and processed there. Security measures are taken in accordance with applicable legal requirements to ensure adequate protection for all personal data transferred from Switzerland, the United Kingdom, or the EEA to the United States.
Mailchimp: Communication platform. Service provider: The Rocket Science Group, LLC (Atlanta, USA), a subsidiary of Intuit Inc. (USA). Information on data transfer: https://mailchimp.com/de/help/mailchimp-european-data-transfers/. General Privacy Statement: https://www.intuit.com/privacy/statement/#5._General_Information
Adverse Drug Reactions (ADRs)
If you experience an adverse drug reaction after taking one of our medications, you can report this to your doctor or pharmacist or directly to the Swiss Agency for Therapeutic Products (Swissmedic) at https://nebenwirkung-melden.swissmedic.admin.ch/. Please review Swissmedic’s privacy policy if you wish to report side effects.
Job Applications and Contact via Email
You can contact us through our website (job posting) and the email address provided as a link. In this case, the personal data you submit with your inquiry (which will always include your first and last name and email address) as well as your message will be stored. Optionally, you may provide additional information such as contact details, company name, etc., in the respective fields or checkboxes.
We process this personal data to handle your inquiry and address your request. The legal basis for processing this data, which is transmitted when you submit an inquiry, is our legitimate interest as the data controller in communicating with users of our website. If the inquiry is aimed at entering into a contract, the additional legal basis is the performance of a contract or pre-contractual measures related thereto.
The data mentioned above will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For personal data sent via email or the contact form, this is the case once the respective conversation with the user has ended. The conversation is considered concluded when the circumstances indicate that the relevant matter has been definitively resolved and no contractual relationship results from it.
Cloud Services
We use software services accessible via the Internet and run on the servers of their providers (so-called “cloud services,” also referred to as “Software as a Service”) for ourselves and our customers for the following purposes: document storage and management, calendar management, email transmission, spreadsheets and presentations, the exchange of documents, content, and information with specific recipients, or the publication of web pages, forms, or other content and information, as well as chats and participation in audio and video conferences.
In this context, personal data may be processed and stored on the providers’ servers to the extent that such data is part of communications with us or is otherwise processed by us as set forth in this Privacy Policy. This data may include, in particular, users’ master data and contact information, as well as data relating to transactions, contracts, other processes, and their contents. The cloud service providers also process usage data and metadata, which they use for security purposes and to optimize their services. If we use cloud services to provide forms or similar documents and content for other users or on publicly accessible websites, the providers may store cookies on users’ devices for web analytics purposes or to remember users’ settings (e.g., in the case of media controls).
Microsoft: Cloud storage services; Service provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA; Website: https://microsoft.com/de-de; Privacy Policy: https://privacy.microsoft.com/de-de/privacystatement, Security Information: https://www.microsoft.com/de-de/trustcenter. The most common Azure services, such as computers (virtual machines), databases, and web services, are now available in the Microsoft Cloud Switzerland and are also stored in Switzerland.
Social Media
We are active on various social media platforms to communicate with interested individuals. If you also use these platforms, your data may be processed in countries such as the U.S., where data protection laws may be less stringent than in Switzerland or the European Economic Area (EEA). Furthermore, user data is generally processed for market research and advertising purposes. For example, profiles can be created based on user behavior.
We recommend that you log out of social media apps and online accounts before visiting other websites. Otherwise, your browsing behavior will be recorded by the providers of these services and associated with your profile. Without logging out first, these providers will also record your visits to our websites, even if there is no integration with them. Please refer to the privacy policies and information provided by the operators of the respective networks. The most effective way to submit requests for information and concerns regarding data subject rights is to contact the providers directly. Only they have access to the data and can take direct action and provide information.
Facebook: Social network. Service provider: Meta Platforms Inc. (Palo Alto, USA). Facebook Data Policy and further information regarding the handling of personal data: https://www.facebook.com/policy, https://www.facebook.com/legal/terms/information_about_page_insights_data.
Instagram: Social network. Service provider: Meta Platforms Inc. (Palo Alto, USA). Instagram Privacy Policy: https://help.instagram.com/155833707900388
Pinterest: Social network. Service provider: Pinterest Europe Ltd. (Dublin, Ireland), parent company: Pinterest Inc. (San Francisco, USA). Privacy Policy: https://policy.pinterest.com/de/privacy-policy; Privacy Settings: https://www.pinterest.com/settings/privacy/
Twitter/X: Social network. Service provider: X Corp. (Dublin, Ireland). Parent company: X Corp. (San Francisco, USA). Privacy Policy: https://twitter.com/de/privacy, (Settings) https://twitter.com/settings/account/personalization.
Vimeo: Social network and video platform. Service provider: Vimeo Inc. (New York, USA). Privacy policy: https://vimeo.com/privacy
YouTube: Social network and video platform. Service provider: Google Ireland Limited (Dublin, Ireland). Parent company: Google LLC (Mountain View, USA). Privacy Policy: https://policies.google.com/privacy; Opt-out option: https://adssettings.google.com/authenticated.
LinkedIn: Our websites use the “Share” feature of the LinkedIn network. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. If you click the LinkedIn “Share” button (plug-in), and provided you are logged into your LinkedIn account, you will be redirected to your account in a separate browser window and can share the electronic post on our website by adding a comment. The plug-in establishes a direct connection between your browser and the LinkedIn server. As a result, LinkedIn receives the information that you have visited our website using your IP address. Furthermore, LinkedIn is then able to associate your visit to our website with you and your user account. Please note that we have no knowledge of the content of the transmitted (personal) data or its use by LinkedIn. For more information on this, please see LinkedIn’s Privacy Policy at: https://www.linkedin.com/legal/privacy-policy.If you do not want LinkedIn to associate your visit to our site with your account, please log out of your LinkedIn account.
Google Analytics
We use Google Analytics 4 (GA4), a web analytics service provided by Google Ireland Limited or Google LLC, USA (“Google”), to collect usage and navigation data from our websites. If you have given your consent via our cookie consent banner, the information generated by Google Analytics regarding your use of this website, including your IP address, will be transmitted to Google’s servers and processed there.
Google uses so-called Privacy Enhancing Technologies (PETs, e.g., on-device processing or Trusted Execution Environments) for this purpose. If you have given your consent, Google uses your IP address to measure the effectiveness of advertising and to personalize ads, including within the context of Google Ads and Google Analytics. This applies equally to users in Switzerland, the United Kingdom, and the European Economic Area.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with other services related to website and internet usage.
For more information on how Google processes IP addresses, visit: https://policies.google.com/technologies/ads. For
more information on terms of use and privacy policy: policies.google.com/privacy.
Google Ads (formerly Google AdWords): Our website uses Google Conversion Tracking. If you arrived at our website via an ad placed by Google, a cookie will be set on your computer by Google Ads, provided you have given your consent. The conversion tracking cookie is set when a user clicks on an ad displayed by Google. These cookies expire after 30 days. Clients are informed of the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
Google Remarketing / Retargeting: Our website uses Google Ads Remarketing features when consent is granted. These features allow interest-based, personalized ads—tailored to your previous usage and browsing behavior on one device—to be displayed on another of your devices as well.
You can opt out of cross-device remarketing/retargeting by disabling personalized ads in your Google Account: google.com/settings/ads/onweb.
Further information and Google’s privacy policy: google.com/policies/technologies/ads.
Security
We have implemented various technical and organizational measures to ensure that the data we collect and process is protected against unauthorized access, loss, destruction, or manipulation. We naturally comply with all applicable data protection laws. However, we would like to point out that no data transmission over the Internet is 100% secure; in particular, there is a risk of third-party access when data is transmitted via email. As a result, we cannot guarantee complete protection of the data and information you submit via our website.
Furthermore, we ensure that our personal data is stored in the cloud by providers that also operate in Switzerland and store our data at least within Europe. We use Microsoft’s Office 365 https://privacy.microsoft.com/de-de/privacystatement.
Data Security
To enhance data security, Doetsch Grether implements appropriate security measures. These include, for example, protecting certain areas of the website with SSL encryption or passwords, as well as restricting access to personal data to our employees and contractors who need to know the data in order to process it for its intended purpose. However, you should keep in mind that no internet transmission is ever 100% secure or error-free. Emails, in particular, can be insecure. Unauthorized third parties may be able to access the data you send over the Internet. This may result in such data being made available to third parties, disclosed, altered, lost, or other problems arising. Even if the sender and recipient are located in the same country, data sent over the Internet may leave that country and be forwarded to a country where data protection requirements are less stringent than in the country where you reside. Doetsch Grether expressly points out that data transmission over the Internet has security vulnerabilities and that protection against access by third parties cannot always be guaranteed. We are not responsible or liable for the security of your data while it is being transmitted to us over the Internet.
Data Transfer / Disclosure to Third Parties
We are authorized to transfer your data, within the scope of the purpose for which it was collected, to affiliated companies as well as to their and our own agents and third-party service providers within or outside the country in which you reside or from which the data was transmitted; so that these third-party service providers may use your data in the same manner as Doetsch Grether is permitted to do. They, too, are obligated to comply with data protection regulations. Your data will not be disclosed in any other way unless this is legally permitted, you have given us your consent, or Doetsch Grether is required to do so by applicable laws, government orders, or a decision by a government agency or court.
Links to Other Websites
For your convenience, this website may contain links to other websites, in particular to our respective partners. This Privacy Policy does not apply to those other websites. We recommend that you read the respective privacy policies to obtain information about data collection and data processing.
Your Rights
You have the right to exercise the following rights regarding your personal data:
The Right of Access
: Access to information regarding the origin, disclosure, purpose of collection and use, planned duration of storage, and the manner of processing of the data concerning you.
The Right to Rectification
: Correction, restriction, or supplementation of the data concerning you that you cannot correct yourself.
The right to erasure
: The right to have data concerning you erased or blocked if you are unable to erase it yourself.
The right to restriction of processing
: Restriction regarding the duration of use and the scope of the personal data concerning you, including the revocation of previously granted consents. See also the section “Objection to Data Processing for the Future.”
The Right to Data Portability
: Receipt of personal data concerning you in a machine-readable format.
Where we are unable to unequivocally identify the source of requests for access, rectification, erasure, restriction of processing, or data portability, we reserve the right to verify the identity of the person making the request and to request copies of relevant documents such as identification cards or certifications.
Right to File a Complaint
: If you believe that your rights to access information have not been adequately fulfilled or that your
personal data is not being processed in compliance with the law, you may file a
complaint with the competent supervisory authority. In Switzerland, this authority
is the Federal Data Protection and Information Commissioner (FDPIC).
Conclusion
Access to websites and online stores, as well as the sending and receiving of emails, is never completely secure. In addition, numerous security agencies and intelligence services monitor Internet use and collect information that is not related to a specific suspicion or criminal offense.
Contact
If you have questions about data protection on our website, would like to request information, or wish to request the deletion of your data, please contact our data protection officer by sending an email to datenschutz@doetschgrether.ch or by writing to the following address:
DOETSCH GRETHER AG
Data Protection Officer
Sternengasse 17
CH-4051 Basel / Switzerland
Tel. +41 61 287 34 11
Fax +41 61 287 34 13
Changes to the Privacy Policy
This Privacy Policy may be updated from time to time as we continuously develop and optimize our services. The most recent version will be published on our website.
Last updated: July 23, 2026
